Política de envío

Free US shipping on every order.

Processing time
Orders are processed and shipped within 1–3 business days (Monday to Friday, excluding US holidays). You'll receive an email with your tracking number as soon as your order ships.

Delivery time
- United States: 7–12 business days after shipping.
- International (where available): 10–20 business days after shipping. Shipping cost, if any, is shown at checkout.

Delivery times are estimates and can be longer during holidays, peak seasons or carrier delays.

Tracking
Every order ships with a tracking number. If your tracking hasn't updated in 7 days, email us at info@hissysnake.com and we'll look into it.

Shipping Insurance (optional, $2.95)
You can add Shipping Insurance on the product page or in your cart. If your package is lost, stolen or damaged in transit, or marked as delivered but not received, we'll send you a new one at no cost. Just email us within 14 days of the expected delivery date.

Without Shipping Insurance, we're not responsible for packages marked as delivered by the carrier. If a package is lost in transit before delivery, contact us and we'll help you resolve it with the carrier.

Wrong address
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered by the customer. If you notice a mistake, email us within 12 hours of placing your order and we'll do our best to update it.

Customs and duties (international orders)
International orders may be subject to import duties or taxes charged by the destination country. These charges are the customer's responsibility.

Multiple items
If you order a bundle or add-ons (like the bracelet), they may arrive in separate packages.